Contact Us
Got a question about a casino we've reviewed, spotted something on the site that needs updating, or want to suggest an operator for us to look at? This page explains what we can help with and how to reach us.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering non Gamstop casinos, slots not on Gamstop and betting sites not on Gamstop available to UK players. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus disputes — those matters sit with the operator you've signed up with directly. What we can help with includes:
- Corrections or updates to information on a review, bonus offer or rating
- Questions about how we compare and rank sites like Betmica, Kikibet, Betninja and the other operators listed on our Non Gamstop Casinos UK 2026 page
- General queries about how non Gamstop casinos work, licensing, or payment methods
- Feedback on the site, broken links, or content that seems out of date
- Requests to add or reconsider an operator for review
If your query relates to your own gambling habits or you're looking for support around self-exclusion and safer play, our Responsible Gambling page is a better starting point, and it covers where to find independent support organisations.
Before you get in touch, check these first
A lot of common questions are already answered elsewhere on the site, which saves you waiting on a reply:
- How we test and rank operators — our methodology, including how editorial scores like those shown for Betmica (10.0) or Kikibet (9.9) are worked out, is explained on our reviews page rather than repeated here
- Who we are — background on the site and why we cover this space is on our About Us page
- Site terms — usage rules, disclaimers and how we handle affiliate links are set out in our Terms and Conditions
Commercial relationships and why they don't affect our answers
Non Gamstop Casinos earns commission when readers sign up to some of the casinos featured on the site. This funds the research but never decides which operators we cover, how they're ranked, or what we tell you when you write in. If a casino falls short on payments, game range or terms, we'll say so regardless of whether it's a paying partner.
What happens after you contact us
- Send your message with as much detail as possible — the operator name, page URL or specific issue helps us respond faster
- We review the query and check it against our own research and the operator's current terms where relevant
- We reply with an answer, a correction, or a note that the matter needs to be raised with the casino or a licensing body directly
We aim to deal with corrections and factual queries promptly, though response times can vary depending on volume.
A note on account and payment issues
Because we don't operate any casino, we have no access to your account, balance, deposits or withdrawals at any site listed here, including higher-ranked names like Winnerisland, Zombillion or Smash Casino. Any dispute over a bonus, a withdrawal delay or account verification needs to go to the operator's own support team first. If that doesn't resolve things, most operators list an alternative dispute resolution provider or regulator in their terms — check the specific casino's own terms and conditions page for that detail, since it varies by operator and licence.
18+ and gambling responsibly
Everything on this site is intended for readers aged 18 and over. If you've self-excluded through Gamstop and are considering your options, we'd encourage you to read our Responsible Gambling page alongside anything you find here, so you're making an informed choice either way.